bugaboo customer support Bugaboo
SKU: 81515654674
bugaboo customer support

bugaboo customer support Bugaboo

Sale price$25.21 Regular price$28.01
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Ships within 48 hours · Estimated delivery Jul 2 - Jul 7

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Description

bugaboo customer support BugabooThe Bugaboo Kangaroo is the single to double stroller that adapts to your family. Whether in newborn stroller mode or adjusted to carry two or even three kids, the suspension system and extra large shock absorbing wheels provide the smoothest, most comfortable strolls, wherever you go. Easily transition from car to stroller with the Bugaboo Kangaroo's compatibility with various infant car seats. Adapters are included to ensure a secure fit for brands

The Bugaboo Kangaroo is the single-to-double stroller that adapts to your family. Whether in newborn stroller mode or adjusted to carry two or even three kids, the suspension system and extra-large shock-absorbing wheels provide the smoothest, most comfortable strolls, wherever you go.

Easily transition from car to stroller with the Bugaboo Kangaroo's compatibility with various infant car seats. Adapters are included to ensure a secure fit for brands like Bugaboo, Maxi-Cosi, Nuna, and Cybex, making travel hassle-free.

Choose from over 20 configurations available when combined with dedicated accessories (all sold separately). Switch from a single to a double stroller by adding a Sibling Seat. Keep your newborn close to you with the Kangaroo Upper Newborn Adapter while your toddler can take in the views from the front seat. Plus, bring a third kid along with the Comfort Wheeled Board.

Key Features

  • One-Hand Operation: Adjust the handlebar, recline the seat, and fold the stroller with one hand for ease of use.
  • Spacious Storage: The extra-large underseat basket holds up to 28.6 lbs (13 kg) and includes four pockets for organized storage.
  • Comfortable Bassinet: The breezy bassinet features an antibacterial, aerated mattress and breathable panels for optimal airflow.
  • Extended Sun Protection: A large, extendable sun canopy with UPF 50+ protection and a peek-a-boo panel shields your child from the sun

Dimensions and Weight:

  • Overall dimensions: 39.3 x 24.4 x 44.49 inches
  • Seat height (from ground): 24.8 inches
  • Bassinet height (from ground): 22.4 inch
  • Max Capacity: Bassinet - 20lbs, Seat- 50lbs 
  • Weight with seat: 21.2 lbs 
  • Weight with bassinet: 29.32
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 81515654674

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4.5 ★★★★★
Based on 1169 reviews
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Product Reviews
A
Verified Purchase
Aubastew
Chelsea, US
★★★★★ 2
App/Vacuum Loses maps after 3 months of use.
I'm hoping someone from Eufy is monitoring these reviews. We love...loved our Eufy. It works great. The mapping and map editing is so nice to be able to program the vacuum to clean different rooms each day. We love the self cleaning system that empties the Eufy after each use. We owned a Roomba a few years ago with the self empty option and it never worked. We had it replaced by Roomba twice and it still never worked. This one works exceptionally well. BUT here we are 3 months later and the app is losing the map. nearly every day, the system has to re-map our entire space. Yesterday, it had no map and went down the stairs. The unit is supposed to have a sensor to prevent it from going where there are drop offs but apparently this issue with the mapping is also showing up in the unit being unable to stay in the cleaning area. I'm hoping that someone from Eufy will reach out to help. Thanks,
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Reviewed in the United States on May 12, 2026
A
Verified Purchase
Amazon Customer
Alexandria, US
★★★★★ 5
Quiet, that's about the only good quality
UPDATE: Moving to 5 stars! Quickly after my 2 star review (below) the seller reached out and askked to exchange the defective product for an upgraded model at no cost to me. They were attentive and quick in responding, and I received a replacement version that also included the mopping functionality (The first didn't have this), and it works as expected. Customer service was too notch. I wouldn't hesitate to buy again. This is a lot quieter than my original Roomba, that is still running strong...but I wanted a 2nd robot vac so I could run one on the main floor and 2nd floor of my home. This one doesn't fit the bill, and I will be returning. I ran it while I was at home, and it stopped 4 times, telling me I needed to clean the brush. There was absolutely nothing bound on the brush any of the times. But had I not been home, it wouldn't have finished cleaning because it stops completely when it thinks there is hair. Then, another time, it just stopped running. It didn't say anything, so I don't know why it stopped. I assume it thought it was done, but the whole level of my home wasn't finished. This was all in just the one time I attempted to run it for 1 cycle. When I pushed the start button again, it said something to the effect of starting cleaning, so that's what makes me assume the last cycle was over. It does clean well, and is very quiet; however, it just stops for no reason far too often. I want it to run while I'm at the office, which obviously won't work if I have to be here babysitting it for the imaginary dirt on the brush. This will unfortunately be getting returned. I think I'll stick to the Roomba brand, as I have far less issues with my 10+ year old vac than this new one with all the nice features.
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Reviewed in the United States on March 4, 2025
J
Verified Purchase
Jason G.
Dallas, US
★★★★★ 3
Decent robot vacuum, but struggles with dog hair
The setup was straightforward and the self-empty station is a nice feature. It navigates the house fairly well and does a decent job picking up everyday dust and debris on hard floors. Where it struggles is with dog hair. With a shedding dog in the house, I noticed it tends to leave behind quite a bit of hair, especially along edges and in areas where it tends to accumulate. It works better for lighter debris but doesn’t seem powerful enough to keep up with heavier pet hair. Pros: Easy setup and app integration Self-empty station is convenient Navigates rooms fairly well Cons: Struggles with dog hair Not as strong as expected for pet households Bottom Line: This vacuum works fine for general cleaning and light debris, but if you have a dog that sheds a lot, it may not keep up as well as expected. For pet owners specifically, it might not be the best fit.
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Reviewed in the United States on March 11, 2026
T
Verified Purchase
The Memaw
Natrona Heights, US
★★★★★ 1
Very Disappointed with this Vacuum
After having a Shark Robot Vacuum for many years, my husband decided to upgrade to newer technology (easier boundary settings, better mapping etc) On a good note, when this thing works - it works great. One of my biggest complaints with the Shark was I had to put physical boundary strips at the top of the stairs etc. This Eufy is very easy to set "no go zones" on the app, works famously in that aspect. This vac also seems to "work" in a more organized manner. I can see on the app exactly what was cleaned after every scheduled cleaning etc. The Shark would just buzz around the house all willy nilly, but this Eufy seems to be very organized in the cleaning, not missing anywhere. Now for the most aggravating part. I have my Eufy scheduled to clean every night @ 1:00 am, while we are sleeping. Most nights @ 1:15 am I get a notification on my phone "Roller Brush Stuck". Well obviously I don't see the notification until morning. I go "find" Eufy (which is easy with the app - shows you right where she is - another nice thing compared to the Shark) Pull the Roller Brush, which mind you, nothing is wrong with, it is not stuck, there is nothing wrapped around it etc. Put it back in & restart. This has done this since day one, brand new out of the box. After doing some scouring of the Internet, I see that this is a big complaint with many other owners of this model. From what I gather, Eufy is aware of this and it is a known problem. I called Eufy Customer Care after about using this for one week. The phone call lasted over 45 minutes (part of my life that I will never get back!) Now mind you, the representative was very helpful & thorough. We walked through a couple procedures, (The Rep had me pull the roller brush etc & report to her what I was "seeing") Which again, I had performed everything the Rep had me do religiously for the past week, but No, she like wouldn't take my word for it, I had to do all this again while on the phone with her - - almost like she didn't believe me at first. Next, the Rep offered to send me a "newer design roller brush" Ok, cool, if it solves the problem let's do it - I just wanted to get off the phone & on with my day. Oh wait, there are no new design roller brushes in stock. Now I'm told to send just the robot back (not the dock) I told the Rep to send me a call tag, as I wasn't going to pay shipping on a "brand new used one week" item. Oh wait, now she has located the replacement roller brushes. So here we are back to the original solution, she will send me a replacement roller brush. Took my name, my address, phone number, name of first & last born children etc. Just a long drawn out process to send me the "fix" for their known manufacture problem. So to make my long story even longer, here I sit a month and a 1/2 later without ever receiving the replacement brush and an unreliable product who doesn't complete her "mission" most nights. I wish this vacuum was still within the 30 day Amazon return period, because I would have sent it back after experiencing this defect. However my husband had bought this for me for Christmas (before the date that Amazon offers their extended holiday returns window) I didn't even unbox this vacuum before the 30 days were up. The App with the mapping & the expansive scheduling options is great compared to the Shark, but I bought the Eufy to vacuum, which she fails @ nightly.
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Reviewed in the United States on February 5, 2026
O
Verified Purchase
Olga
Grantham, US
★★★★★ 5
Great upgrade from my old robot
Size: Freo S, Size: Freo S
I had a different robot vacuum for a little over four years, and it finally started giving out, so I decided to try this one. It’s definitely an upgrade. The first thing I noticed is that it runs much quieter than my old one, which I really appreciate. The self-emptying feature is super convenient as I don’t have to dump the container every single day like I used to. It mapped my home surprisingly fast. It moved through each room for a minute or two and somehow had the whole layout figured out almost immediately. I did adjust the room boundaries a bit, but nothing complicated. Cleaning performance has been solid. I usually run it on the highest suction because I have a cat and a couple of carpeted rooms, and it handles the hair pretty well. For hardwood, there are lower modes too. It also has a mopping feature, but I don’t use it—I prefer my regular steam mop for that. Setup was easy, and connecting it to the app took just a moment. And it charges quickly too.
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Reviewed in the United States on December 7, 2025

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